How fast are returns processed at the Sydney warehouse?

Returns are processed and graded within 24-48 hours of arrival at our Padstow facility, ensuring your stock is back online as quickly as possible.

Do you offer garment refreshing for returned items?

Yes, we provide steam-tunnel refreshing and professional re-packing to ensure returned garments are restored to A-grade condition before restocking.

Returns Management

3PL worker holding returned parcel for quick restocking

In the fast-paced world of Ecommerce, a return isn't just a lost sale, it’s a critical touchpoint.

As a family-run business, we know that how you handle a return defines your brand’s relationship with that customer forever. By transforming "reverse logistics" from a back-office headache into a high-speed, professional operation, we help you build trust.

When your customers know they can return items effortlessly, they shop with more confidence and higher frequency. At Williams, we don't just "process" returns; we protect your reputation and your revenue.

Every return is an opportunity to reinforce your brand’s standards.

65% of online shoppers say "friction-free returns" contribute to their overall happiness with the shopping experience. Rises to 72% for Gen Z and Millennials.

Australia Post 2025 eCommerce Industry Report

Our Step-By-Step Returns Process

1. Arrival & Intake

Every return is received at our dedicated station where we immediately log the item into our live system, giving you real-time visibility on what is coming back.
2. Inspection

Our team of industry professionals hand-checks every garment for wear, damage, or odors, ensuring only perfect items move forward.
3. Professional Grading

Items are categorised based on their condition, allowing us to determine if they are ready for immediate resale or require specialised attention.
4. Refurbishment & Finishing

For garments that need a refresh, we utilise our in-house team to restore them to a "brand new" retail standard. Using our automated steam tunnel or touch ups with hand press.
5. Strategic Restocking

Once approved, items are fast-tracked back into your active inventory, making them available for purchase on your website again within hours, not days.
6. Disposal or Donation Management

If an item cannot be resold, we follow your specific brand guidelines for ethical disposal or donation, ensuring nothing goes to waste without your approval.