Privacy Policy

About this policy

Williams Pressing & Packaging Services Pty Ltd ACN 052 869 753 (‘we’, ‘us’ or ‘our’) is committed to protecting personal information we collect from you. We have implemented measures to comply with our obligations under the Privacy Act 1988 (Cth) (‘Act’) and the Australian Privacy Principles set out in the Act.

This Privacy Policy explains how we collect, use, protect and disclose personal information.

This Privacy Policy applies to all transactions conducted on https://www.williamslogistics.com.au/ (‘Website’).

What personal information do we collect?

The type of information we collect includes your name, address and phone number (‘Personal Information’) that are required to enable delivery of Products and provide related Services to you.

Why do we collect your Personal Information?

We collect your Personal Information primarily to enable us to deliver products (‘Products’) and provide related services (‘Services’) to you. We may also use the information to better understand where customers are based in order to improve our delivery service to you.

Importantly, we do not collect any personal information we do not need.

How do we collect your Personal Information?

Your Personal Information will usually be collected by us when you:

  1. request information from, or have dealings directly with us;

  2. place an order through one of our retailer’s websites;

  3. request that we provide you with related Services; and

  4. access, provide or request information from or through our Website.

We may also collect Personal Information through the use of:

  1. ‘Cookies’. Cookies are used to provide you with tailored information from a website.A cookie is an element of data that a website can send to your Internet browser,which may then store it on your PC or computer system. We use “persistent cookies”to save your registration ID and login password for future logins to our Website. Wemay use “session ID cookies” to enable certain features of our Website, to betterunderstand how you interact with our Website and to monitor aggregate usage andweb traffic routing on our Website. You can instruct your browser, by changing itsoptions, to stop accepting cookies or to prompt you before accepting a cookie from our Website you visit. Our Website uses cookies so that we can better serve you when you return to this Website again; or

  2. third parties.

In addition to the above:

  • We have implemented and use Display Advertising.

  • We use Remarketing with Google Analytics and Bing Ads to advertise online.

  • Third-party vendors, including Google and Bing Ads, may show our ads on sitesacross the Internet.

  • We and third-party vendors, including Google and Bing Ads, use first-partycookies (such as the Google Analytics cookie) and third-party cookies (such asthe DoubleClick cookie) together to inform, optimise, and serve ads based onsomeone's past visits to our Website.

  • You can opt-out by utilising Google's Opt-Out Browser Add On(https://tools.google.com/dlpage/gaoptout/) and/or Ads Preferences Manager(https://www.google.com/settings/ads/).

What if you don't provide us with the Personal Information we require?

If you can't or won't provide us with the Personal Information we reasonably require, we may be unable to provide you with Products or related Services.

How do we use your information?

We may use your Personal Information to:

  1. provide courier’s with the necessary information to facilitate delivery of Products to you;

  2. provide you with the Services;

  3. better understand your needs and interests;

  4. to personalise and improve your experience; and

  5. promote and market our current and future products and services to you.

We will only use your Personal Information for direct marketing purposes as authorised by the Act. That includes where we collect the information from you and you would reasonably expect the information to be used for direct marketing. In all other circumstances we would only use your Personal Information with your consent or where it is impracticable to obtain that consent. In all direct marketing correspondence sent to you we will give you the opportunity to "opt-out" of receiving any further marketing correspondence.

We may disclose your Personal Information to related bodies corporate in order to provide you with Products and related Services.

We may disclose to outside parties Personal Information stored in your account or on our Website and Personal Information collected about you when we have a good faith belief that disclosure is reasonably necessary to (i) comply with a law, regulation or compulsory legal request; (ii) protect the safety of any person from death or serious bodily injury; (iii) to protect our property rights.

We may disclose your Personal Information if we are involved in a merger, acquisition, or sale of all or a portion of our assets. In such an event we will notify you (for example, via email and/or a prominent notice on our Website) of any change in control or use of your Personal Information, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding your Personal Information.

Other than for the reasons provided above, we will not disclose your Personal Information to any third party, unless:

  1. you authorise us to do so; or

  2. the disclosure is in connection with the purposes for which we collected yourPersonal Information.

Will your Personal Information be given to anyone else?

Is my Personal Information secure?

We will take all reasonable steps to ensure your Personal Information we hold is protected from risks such as loss, unauthorised access or use, destruction, modification or disclosure. We will not disclose your Personal Information to overseas recipients

Internet security

We will take all reasonable steps to ensure the information you send us is, to the extent reasonably possible, secure and protected from risks such as loss, unauthorised access or use, destruction, modification or disclosure. However, we cannot guarantee the absolute security of your Personal Information.

External links

Our Website may contain links to other websites. We are not responsible for the privacy practices of those other websites. We make no warranty as to the accuracy or content of those linked sites, or that such links will remain current or be maintained.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time. This Privacy Policy was last updated on 13 March 2019. If this Privacy Policy is changed in a way that we believe materially reduces your rights, we will provide you with notice (for example, by email) and we may provide notice of changes in other circumstances as well. By continuing to use the Products and related Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

Rights of access and correction

You have a right to access the Personal Information we have collected from you. You may request details of your Personal Information by contacting our Privacy Officer.

The accuracy of your Personal Information is important to us. We will take all reasonable steps to ensure your Personal Information is accurate, complete and up-to-date. If you believe that any Personal Information we hold about you is not accurate, complete or up-to-date, please contact our Privacy Officer.

For further information regarding this Privacy Policy or if you wish to make a complaint about how we have handled your Personal Information, please contact our Privacy Officer. We will work with you so as to ensure your complaint is properly resolved.

Contact details for our Privacy Officer are:

Need more information or want to make a complaint?